Privacy Policy

Reedy 24 Translate ("we," "us," "our," or the "Company"), operated from Marvela, 724, 11th Road, Khar West, Mumbai, Maharashtra 400052, India, is committed to protecting the privacy and security of every individual and organization that uses our translation, localization, and interpretation services. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you visit our website (reedy24translate.site), communicate with us, or use any of our services.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

1. Information We Collect

We collect information through multiple channels to provide and improve our services. The types of information we collect include:

1.1 Personal Information You Provide Directly

When you contact us, request a quote, or engage our services, we may collect:

• Identity Information: Full name, title, designation, and company/organization name
• Contact Information: Email address, phone number, WhatsApp number, mailing address, and business address
• Project Information: Source and target languages, document type, subject matter, word count, deadline requirements, and special instructions
• Financial Information: Billing address, GST number (for Indian businesses), PAN details (where applicable), bank account details for wire transfers, and payment transaction records
• Document Content: The actual content of documents, files, and materials you submit for translation, which may contain personal data of third parties
• Communication Records: Emails, chat messages, phone call logs, and any other correspondence between you and our team

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on each page, click patterns, scroll depth, navigation paths, and referring/exit pages
• Network Information: IP address, approximate geographic location (city/region level), internet service provider, and connection type
• Cookie Data: Session identifiers, preference settings, and analytics tracking data (see Section 8 for full cookie details)

1.3 Information from Third Parties

We may receive information about you from third parties, including referral partners, business directories, professional networks, and publicly available sources. This information is used solely to improve our service delivery and communication with you.

2. How We Use Your Information

We use the information we collect for the following specific purposes:

2.1 Service Delivery

• Processing and fulfilling your translation, localization, and interpretation requests
• Assigning appropriate translators based on language pair, subject matter expertise, and project requirements
• Conducting quality assurance reviews, proofreading, and editing of translated content
• Managing project timelines, milestones, and delivery schedules
• Providing certified and notarized translations where requested

2.2 Communication

• Responding to your inquiries, quote requests, and support questions
• Sending project status updates, delivery notifications, and revision confirmations
• Providing invoices, payment receipts, and financial documentation
• Notifying you about changes to our services, pricing, or policies
• Sending occasional service-related announcements (you may opt out at any time)

2.3 Business Operations

• Maintaining accurate business records and accounting
• Analyzing service usage patterns to improve our offerings
• Training and quality improvement for our translation team
• Preventing fraud, unauthorized access, and other illegal activities
• Complying with applicable laws, regulations, and legal obligations

2.4 Website Improvement

• Analyzing website traffic and user behavior to enhance user experience
• Testing new features, layouts, and content to improve website performance
• Diagnosing technical issues and ensuring website security

3. Document Confidentiality & Security

As a professional translation service provider, we understand that the documents you entrust to us may contain highly sensitive, proprietary, or legally privileged information. We take document confidentiality extremely seriously and have implemented the following measures:

3.1 Translator Obligations

• All translators, editors, and proofreaders are bound by strict Non-Disclosure Agreements (NDAs) before being assigned any project
• Translators are required to adhere to professional codes of conduct established by recognized translation industry bodies
• Access to client documents is granted on a need-to-know basis — only the assigned translator and quality reviewer can view your files
• Translators are prohibited from retaining copies of client documents after project completion

3.2 Technical Security Measures

• All file transfers are encrypted using SSL/TLS protocols (256-bit encryption)
• Documents are stored on secure, access-controlled servers with regular security audits
• Multi-factor authentication is required for all team members accessing client files
• Regular security assessments and vulnerability testing of our systems
• Automated backup systems with encrypted storage to prevent data loss

3.3 Special Categories of Documents

For documents containing particularly sensitive information — such as legal proceedings, medical records, financial statements, patent applications, or government classified materials — we offer enhanced security protocols upon request, including dedicated secure workstations, additional NDA provisions, and restricted access controls.

4. Information Sharing & Disclosure

We do not sell, rent, trade, or otherwise commercially transfer your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

• Translators & Linguists: Freelance or in-house translators who are assigned to your project (bound by NDAs)
• Technology Providers: Hosting services, email platforms, and project management tools that help us operate our business (all bound by data processing agreements)
• Payment Processors: Secure payment gateways that process your transactions (we do not store your full credit/debit card details)
• Courier Services: For physical delivery of certified/notarized documents (only your delivery address is shared)

4.2 Legal Requirements

• Compliance with a court order, subpoena, or legal proceeding
• Enforcement of our Terms of Service or other agreements
• Protection of the rights, property, or safety of Reedy 24 Translate, our clients, or the public
• Tax and regulatory compliance as required under Indian law

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5. Data Retention

We retain different types of information for different periods based on the nature of the data and our legal obligations:

You may request earlier deletion of your documents and personal data at any time by contacting us. We will comply with such requests within 30 business days, except where retention is required by law.

6. Your Rights

Under applicable Indian data protection laws and international best practices, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of all personal information we hold about you
• Right to Correction: You may request correction of any inaccurate or incomplete personal information
• Right to Deletion: You may request deletion of your personal information, subject to our legal retention obligations
• Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time
• Right to Object: You may object to the processing of your personal information for direct marketing purposes
• Right to Complain: You have the right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@reedy24translate.site or call us at +91 96570 36479. We will respond to all legitimate requests within 30 business days.

7. International Data Transfers

As a translation company, we may need to transfer your documents and personal information to translators located in different countries to provide services in the required language pairs. When we transfer data internationally, we ensure that appropriate safeguards are in place, including contractual obligations on the receiving party to protect your data to the same standard as outlined in this policy.

8. Cookies & Tracking Technologies

Our website uses the following types of cookies and tracking technologies:

You can manage cookie preferences through your browser settings. We do not use cookies for targeted advertising.

9. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information.

11. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach. The notification will include the nature of the breach, the types of data affected, the measures we have taken to address the breach, and recommendations for steps you can take to protect yourself.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: